GOVERNMENT
Having successfully delivered on some of the biggest, highest profile and time critical government projects, we approach the rigorous process of completing government tenders with great confidence. Projects include the printing, fulfilment and global shipping of the Passport application forms for the Department of Foreign Affairs, and General Election Ballot Papers for the Department of the Environment. Perhaps the largest of these projects are related to National Census’ where we produce a product that touches almost every hand in a country. We have successfully delivered on the last three Census projects for Ireland as well as the last Census for Scotland, where a personalised pack was produced, fulfilled and delivered to over two million homes in the country in street sequence.
Working on a project with 20 million printed parts, 7 million of which are personalised and produced in sequence is a testament to DCKs organisation, production and logistics skills and a demonstration of the trust that is placed in the company. We take pride in this and put the same level of quality and management into all projects regardless of size.
FINANCIAL
No matter what area of the financial sector you operate in, your business, like ours, is customer-focused. In this rapidly changing sector, Fintech is presenting many opportunities and threats so while maintaining the requirement to comply with regulation it’s essential to remain dynamic at all of the customer touchpoints. With some serious experience working with financial institutions large and small, DCK can provide the full range of regulatory information required.
Furthermore we will do this in the most engaging and dynamic way and across the most appropriate media in terms of customer needs and compliance.
Our data expertise and powerful software will allow us to assist you in creating meaningful communications that empower your clients to make better informed decisions and forge lasting relationships. Our record for delivering highly sensitive time critical projects speaks for itself. All of this is done from the most secure environment and within the parameters of financial regulation.
NOT FOR PROFIT
Innovative data work comes to the fore in the Fundraising and NFP sector. Our experienced staff and powerful software can handle highly complex data projects to ensure you really get the most from your data and manage engaging and resonant campaigns for retention and acquisition.
Creative direct mail remains a powerful and effective medium, and even more so when it is enhanced with a highly personalised messaging. This can be supported using a host of cross media and mixed media messaging ensuring each demographic segment is being engaged, and communicated with the way they want to communicate. Our strict data protection policies and procedures ensure you’re always compliant with data protection regulations.
LOYALTY
Regardless of the sector your business in operating in, if you are engaging with customers, building loyalty is essential. Loyalty is a two way street and something that cannot be forced or taken for granted. When you collaborate with DCK, we make a commitment to enter into a relationship with your customer by engaging with them and not just speaking at them.
At DCK we will help you to convey your loyalty to your customers by communicating with them in a relevant and meaningful way. We’ll help you convey how much they mean to you and how loyal you are to them. Building a trusting relationship in this way will foster the customer’s loyalty to you.
RECALLS
Product recalls can be a sensitive area but when handled in the right way can provide an opportunity to build and develop a trusting relationship with your customers. Communications must be timely and accurate with full transparency and reporting mechanisms to ensure good governance and regulatory compliance. This is where our project management experience and data expertise sets us apart.
Our data team can deal with the most complex of challenges, working with pretty much any input file type and processing to any output file type or channel. We can bring together data streams from multiple sources to a single consolidated workflow in order to track products, communicate with customers and refresh your database with the latest available information. This is done from the most secure environment where we can protect your brand and project it in the best possible light.
UTILITY
Sending utility bills in the post is expensive but if you still have to do it let’s work together to increase the value you generate from the printed piece and help drive customers on-line for billing. You have a choice, you can drive down the quality of the bill to save fractions of cents on the cost of print, or we can create a bill for you that will generate revenue and save significant, rather than marginal, cost.
We'll do this by using our design and data expertise along with our high production values to produce a piece that your customer will want to engage with. Once engaged we can use the opportunity to build a relationship with the customer, generate revenue through completely personalised advertising that’s just for them as well as real cross sell opportunities that are relevant and targeted. At the same time we’ll be encouraging customers to move to on-line billing which is the real cost saving. Instead of saving fractions of cents on print you’ll save thousands of euros on post. We can manage billing through any channel as customers migrate and on top of all this we’ll do it while sending a quality piece that reflects and maintains your brand values instead of cheapening them.
